Return Policy and Guidelines
Please review these policies and procedures and refer to Solerus Energy’s Terms and Conditions for more information. To receive full credit for returned items you must follow these procedures.
1. Customer must inspect the order and report incorrect items, incomplete orders or product damaged during shipping within 3 days of the delivery date.
Notate obvious damage upon delivery on the shipping receipt before the driver leaves.
Check for damage that might have occurred during shipping on all product within the first 3 days.
Check the part numbers and counts of your product within the first 3 days. – If we don’t hear from you within three days of delivery, we assume that you received what you ordered and that it was delivered in good shape.
2. If there are incorrect items, incomplete orders or product damaged during shipping please complete the RMA form below and submit it within 3 days of the delivery date. – Provide a detailed description of the reason for the return
Attach as many pictures as possible to support your claim, including damage, part numbers, etc.
Please don’t return/send product without an Solerus Energy RMA number. Any product that arrives without an Solerus Energy RMA number will be rejected and sent back to you at your expense.
RMA requests take approximately 3 days to process and respond.
All returns will be charged a 15% restock fee.