Return Policy

RETURN POLICY

Return Policy and Guidelines

Please review these policies and procedures and refer to Solerus Energy’s Terms and Conditions for more information. To receive full credit for returned items you must follow these procedures.

1. Customer must inspect the order and report incorrect items, incomplete orders or product damaged during shipping within 3 days of the delivery date.

Notate obvious damage upon delivery on the shipping receipt before the driver leaves.

Check for damage that might have occurred during shipping on all product within the first 3 days.

Check the part numbers and counts of your product within the first 3 days. – If we don’t hear from you within three days of delivery, we assume that you received what you ordered and that it was delivered in good shape.

2. If there are incorrect items, incomplete orders or product damaged during shipping please complete the RMA form below and submit it within 3 days of the delivery date. – Provide a detailed description of the reason for the return

Attach as many pictures as possible to support your claim, including damage, part numbers, etc.

Please don’t return/send product without an Solerus Energy RMA number. Any product that arrives without an Solerus Energy RMA number will be rejected and sent back to you at your expense.

RMA requests take approximately 3 days to process and respond.

All returns will be charged a 15% restock fee.

By submitting this form to Solerus Energy, you agree that you have read and accepted Solerus Energy's RMA Policy and Terms and Conditions.


Return request must be submitted within 3 days of invoice date.


Returns for customer accommodation will result in 15% restock fee. Customer will be responsible for return shipping cost.


Parts will be checked for quantity and tested upon receipt prior to credit being issued.